FAQ
Frequently asked questions
Billys is for all! It is designed for every “member” of the building. It is a technology platform that enables building managers and owners and residents to settle their financial obligations between them and between the vendors that provide building services.
Easy! Users who don’t have access to a smartphone or computer, will keep receiving their service charges printed out and they will pay the building manager in the same way they used to before. The property manager will be responsible to register their transaction in the online platform. The property manager will be in charge to register their transaction in the online platform.
The bank account of the apartment building is with Viva Wallet, the first European cloud-based Neobank that operates entirely on the Microsoft Azure cloud, providing services in 24 countries in Europe. Opening an account is completely free, takes just 10 minutes, and does not require a tax identification number for the apartment building.
After the first 2 months of free trial, a monthly fee is charged for the use of the platform. Depending on the plan, its cost can be less than 1€ per apartment.
The building manager, with the help of Billys’ support agents, will input all the details for the building and its apartments on the platform. As a next step, online invitations will be automatically sent out to all owners and residents. Billys is now ready to use!
Billys is not the traditional building management company. It is an online tool that empowers users to self-manage their building in a very simple way.
In the case of payment delays, automated reminders are sent to tenants regarding their outstanding payments. As a next step, the tenants are informed about the potential consequences of non-payment. If the problem remains unresolved, Billys takes necessary legal actions with the help of cooperating lawyers, using supporting documentation (expenses receipts) exported from the platform. The corresponding charges for legal actions are passed on to the building.
No tax identification number of the building or a tenant is necessary for opening the Viva Wallet bank account. Additionally, there are no monthly expenses for maintaining the account. Each tenant in the building can view the account balance at any time, while the building manager has direct access to the account for fulfilling the building's obligations.
The user can choose from a range of payment methods, including card payment, bank transfer, IRIS, and cash at Viva Spot.